Love your TASKE but want to move to the cloud?
Looking for easy-to-use contact center analytics?
Introducing
TASKE Cloud
Tell Me More

TASKE Cloud is here!

TASKE Cloud provides the same great professional, real-time analytics that over 7000 Avaya, Cisco and many more contact centers count on...
and now includes Amazon Connect cloud contact centers!

Real-Time

  • Understand what is happening in your contact center right now - second-by-second!
  • Search and review what has happened - any time period.
  • Track performance against service level targets.
  • See inbound, outbound and chat interactions.

Historical Reports

  • Report on all your call and chat activity.
  • Enhance customer service and maintain service level targets for all your contact channels.
  • Report by day, week, month or year.

Visualizer

  • Cradle-to-grave analysis of contact flow through the call center, including hold times and transfers.
  • Perform complex contact record searches with ease.
  • Investigate contact flow paths to improve performance.
  • Filter based on sentiment of every call. *

Call Recording

  • Record calls in real-time and listen to them later.
  • Use for employee training and improving customer service.
  • Includes redaction and sentiment analysis. *

* Some features require Amazon Contact Lens to be enabled.

About

TASKE solutions provide companies with the tools they need to ensure their customers receive the superior customer service they deserve.

Contact Us

For more information and to request a demo, fill in this form and we will get back to you.
Or give our sales team a call at 1.877.778.2753.

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